At Webdock we have always taken great pride in being fair, honest and transparent in our Pricing and we have strived to provide excellent - if not the best - value for money in the VPS hosting industry. The time has come however that we - due to a variety of reasons - are forced to implement a small price adjustment to all our Xeon profiles for both existing and new customers moving forward.
In addition to this, we have activated hard bandwidth caps on all our VPS profiles and are no longer including Unlimited Bandwidth in our profiles. This is not meant to be a profit driver but simply a necessary step in order to prevent rampant abuse of our hitherto generous policy. More on this below.
We never imagined we would need to adjust prices for existing customers and have always had the attitude that we would never do so unless we were forced to do so. As you are well aware the global economic situation is difficult and this has now finally trickled down to us here at Webdock. We are being hit with increasing costs from our Datacenter Providers as well as ever increasing cost of IPv4 address spaces and so on. Not to mention the general 10%+ inflation which has been on-going here in Europe ever since the invasion of Ukraine.
At the turn of the year we took a long hard look at our budgets and where we are going as a company and the objectives we want to achieve, namely more and better products for our customers moving forward. This led to a realization that if we were to achieve these goals, we would have to adjust our pricing and strategy moving forward.
In short, Webdock is a company moving towards providing a premium product at a very good price and not aiming to have the lowest price possible in the market.
If you contrast our offering to other cloud providers such as Linode, DigitalOcean and Vultr you will find that we are still cheaper than those providers while providing much higher resource and bandwidths caps and include free stuff like snapshots, transactional emailing etc. as well as our excellent control panel.
We hope this price increase is met with understanding and support from all our customers. We do not foresee we will be forced to increase prices for existing customers again in the future, and if we ever do, it will be in "some years" time.
Price increase is effective for existing customers February 1st, or on your next bill
The price increase to our Xeon profiles is effective from today but existing customers will not be paying the new adjusted price until they are next billed, typically on February 1st unless you just created a server earlier today. The price increase is exactly 20% on all profiles, or 50 Cent on our Nano4 profile up to 8 Euro on our largest Premium profile.
All Webdock Profiles now have a Bandwidth Cap and Overage will be billed automatically
We introduced our Free Bandwidth policy on most profiles with a positive attitude and thought this would help alleviate anxiety in our customers and help differentiate us in the marketplace.
However, despite our best efforts our Unlimited Bandwidth policy has been the subject of rampant and on-going abuse. We are at this time encountering more and more difficulty managing this, as until now we have had no automated stops of such abuse, which requires us to manually review each and every instance of high bandwidth usage in order to make sure it is legitimate and falls within our TOS.
98% of Legitimate Workloads / Customers will never encounter the Bandwith Limit
Through simulation and pulling lots of stats we have determined that the vast majority of our customes, or about 98% will never hit the bandwidth limits we have put in place as we have made them quite generous (especially if you look at our competitors). We chose the current limits with exactly this in mind: This is not supposed to be a profit driver for us in any way, it is simply in place to prevent abuse and help ensure the stability of our network for all our legitimate users.
How we will bill Bandwidth Overage
Our current Bandwidth Overage rate is €2.5/TB and it is only outgoing traffic which counts towards your bandwidth cap.
We will bill you in incremental steps beginning with the first charge happening once you have expended 100GB over your allowed limit. The next charge happens once you have expended another 200GB over your limit and so on up to 500GB in increments. The increments do not reset once you enter a new billing period.
This scheme is designed to stop abusers early from using too much bandwidth, while increasing the limits quickly for legitimate customers so you will not billed too often. We imagine we will adjust this logic as we gain more experience with real-life usage patterns in the coming months. If you don't hit a specific increment in a given month, any overage will simply be settled on your next monthly bill.
How you will be alerted and can monitor Bandwidth Overage
We will send numerous email alerts before you hit your bandwidth cap in any given month. First when you reach 80% next when you reach 90% and finally once you cross your bandwidth limit. After which you will receive payment notifications for bandwidth overage charges as described above.
You can at any time view current Bandwidth utilization
along with details on charges and an estimate on total usage for the month in the Webdock Dashboard on your main server information screen (click on "View Bandwidth Details & Charges" below the Network Pie Chart)
Best New Years Greetings from the Webdock team, and we look forward to unveil exciting new features and products this coming year, beginning next week (hopefully) with KVM on Xeon as well as new Ryzen capacity in both Canada and Finland.